Effective Date: 1.03.2024
At Delcon JSB Private Limited, we strive to provide excellent customer service and satisfaction. Our Refund Policy outlines the terms and conditions under which refunds are issued for products purchased from our company.
1. Refund Eligibility:
o Refunds are eligible for products that are defective, damaged during shipping, or do not meet the specifications as described on our website.
o To be eligible for a refund, customers must provide proof of purchase, such as an order number or receipt.
2. Return of Product:
o Customers are responsible for returning the product in its original condition, unused, sealed and in its original packaging.
o Customers must ensure the product is securely packaged to preventdamage during return shipping.
3. Refund Process:
o Customers must contact our customer service team at delconjsb@yahoo.com within 3 days of receiving the product to initiate the refund process.
o Our team will assess the issue and may request additional information or evidence to support the refund request.
o If the product is confirmed to be eligible for a refund, customers will be provided with return instructions and a return authorization number.
4. Refund Options:
o Refunds may be issued in the original form of payment used for the purchase, or in the form of store credit or replacement product, based on customer preference and product availability.
5. Processing Time:
o Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
o Approved refunds will be processed within 10 days, depending on the original payment method and any additional processing time required.
6. Exclusions:
o Refunds will not be issued for products that have been used, modified, or damaged due to improper handling or misuse.
7. Contact Information:
o For questions, concerns, or to initiate a refund request, customers can contact our customer service team at delconjsb@yahoo.com
8. Policy Changes:
o Delcon JSB Private Limited reserves the right to modify or update the Refund Policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
It is our priority to ensure a fair and transparent refund process for our customers.
We appreciate your understanding and cooperation in adhering to the terms of our Refund Policy.
Thank you for choosing Delcon JSB Private Limited.